Phone systems for Dentists

Dental Practices are often busy environments, with patients coming and going, and phones ringing from existing and new patients.

Dentists can often face any one of these problems/concerns with their current phone system:-

• Patients frequently get engaged tones which may be leading to lost revenue.

• You'd like a phone system that links to your Practice Management Software (like S.O.E Exact or Kodak R4) so you can greet patients by their name and save time.

• Feelings that enquiries may not always be dealt with in the best way or by the best person

At DISDental IT Ltd, we provide dental practices with a range of VOIP (voice over IP) phone systems to suit their needs.

An internet or VOIP phone system is a virtual phone system, which unlike a digital or hybrid system will not be located in your Dental Practice. Instead, it will be located in a data centre.

One of the largest benefits of VOIP systems is that youcan save money on call charges, and have a much lower setup cost because there is NO "system" required to be installed onsite.

As well offering such good cost savings, VOIP Phone systems also offer a range of other useful features for Dental Practices, such as:-

Call Waiting - Rather than patients getting an engaged tone while your reception team are on the phone, your phone system will automatically greet patients, notify them that you’re busy on the phone and then play them some music or marketing while they wait for you. This keeps your patients interested and on the line, rather than calling the next dental practice they find on Google.

Call Logging - Never let an unanswered call turn into a missed opportunity, bad impression, or an upset patient again. You may miss calls when you’re busy on the phone, helping patients, or even closed, but with one of the DISDental phone systems, you can easily impress your callers by returning your missed calls, so they don’t turn into missed opportunities or frustrated patients.

Call Recording - Make calling your Dental Practice a positive experience. Improve and monitor the way your staff speak to prospective patients or other referring practices. If a caller has a bad experience, it can be damaging to your reputation and lead to a loss of revenue.

With DISDental IT Call Recording you can listen to any call that has been made or received, and use it to guide and help staff to improve. It also comes in handy if you ever need to re-listen to information patients give you over the phone.

Professional Voicemail - If you can’t answer a patient’s call because you’re closed or busy helping patients, it’s important that your voicemail is impressive, professional and helpful to your patients. If it’s not, your voicemail could be causing your patients to call a competitor’s practice. DISDental IT's voicemail messages are personalised and recorded specifically for your practice, to help you achieve your goals in business.

Call Transfer - Help callers speak to the person they need to, fast. There’s no need to run around the Dental Practice to pass the phone to someone, with DISDental IT's phone systems it’s one simple touch of a button to transfer a call to any other handset (cordless or fixed handset). And, you can even transfer calls to an outside phone line or mobile if you ever need to – such as a director or managers mobile.

On Hold Marketing or Music - Make waiting on hold enjoyable & entertaining, or informative & interesting, or a mixture of the two – your choice depending on what your goals are. Some Dental Practices like to entertain callers with iconic music like Michael Jackson’s Billie Jean, while other Dental Practices prefer to inform callers about services like teeth whiting, Invisalign, smile makeovers, or upcoming opening evenings. Either way, you can create a professionally recorded and personalised on hold marketing message, with some soft music in the background to add to the experience.

Smart Inbound Call Routing - Impress your callers with fast service by smartly sending inbound calls to a phone or a group of phones. If the person who usually answers calls is already busy on the phone or doesn’t answer quickly enough, the call will automatically be sent through to another phone, or group of phones. Saving your callers time, and keeping them happy.

For a free detailed guide, please email us on info@disdentalit.co.uk or contact one of the team today on 01256 479700